为了能更快速解决客户的实时询问需求，国泰金控建构建构AI「智能客服」机

In order to solve the real-time inquiry needs of customers more quickly, Cathay Financial Control builds and builds an AI "smart customer service" robot-Alpha, so that customers can get their required customer service through different channels anytime, anywhere. Combining machine learning and natural semantic technology, Cathay Smart Customer Service Alpha can more accurately determine the true needs and intentions of customers, respond to situations and provide solutions, improve customer experience with more reasonable and humanized interaction; provide customer consultation and query quickly and accurately Simple questions (such as credit card account query, policy contract status query, etc.), with a high degree of integration between offline and online and man-machine collaboration, provide a one-stop customer service experience. From a medium- to long-term perspective, Cathay Financial Holdings will expand the scope of services, improve the coverage and convenience of smart services, and create an all-channel, mobile, and intelligent customer service system.

In order to more quickly solve the customer's real-time inquiry needs, Cathay Gold Control constructed aI "intelligent customer service" robot-alpha, allowing customers to get the customer service they need anytime, anywhere through different channels. Combined with machine learning and natural language technology, Cathay Intelligent Customer Service Alpha can more accurately judge the customer's real needs and intentions, corresponding situation and provide solutions to enhance the customer experience with more reasonable and user-friendly interaction, and provide customer consultation and inquiry of simple questions (such as credit card accounting inquiries, policy contract status inquiries, etc.) to provide a one-stop customer service experience with a high degree of integration of online and human-machine collaborative operations. In the medium to long term, Cathay Gold Control evaluates the expansion of service scope, enhance the coverage and convenience of intelligent services, and create a full access, mobile and intelligent customer service system.

In order to solve the real-time inquiry needs of customers more quickly, Cathay Financial Controls has constructed an AI "intelligent customer service" robot alpha, so that customers can get the customer services they need from different channels at any time and anywhere. Combined with machine learning and natural semantic technology, Cathay Pacific intelligent customer service alpha can more accurately judge the real needs and intentions of customers, corresponding situations and provide solutions to improve customer experience with more reasonable and human-oriented interaction; quickly and accurately provide customer consultation and query simple problems (such as credit card account query, insurance policy contract status query, etc.), online and offline and human-computer collaboration Highly integrated operation, providing one-stop customer service experience. In the medium and long term, Guotai financial control evaluates to expand the scope of services, improve the coverage and convenience of intelligent services, and build a full channel, mobile and intelligent customer service system.<br>