Nonprofits traditionally depend on public relations, and they heavily rely on publicity. But true public relations must be built upon true marketing. True marketing teaches that products and services — the content for public relations efforts — must be based upon customer research and data. If the organization remains unaware of systematic market' mg practices, unreliable or untested content is communicated, resulting in a devastating waste of everyone's time—especially the customers' Marketing-related activities for public relations efforts include the following.