客舱按照服务标准不同，分为头等舱、公务舱和经济舱。一般来说，经济舱是旅

The cabins are divided into first class, business class and economy class according to different service standards. Generally speaking, economy class is a class with a lower seat class when traveling. Although the seats are not very comfortable and the space is limited, but because the price is relatively cheap, it is still welcomed by many passengers, and the economy class has advantages in terms of safety. Therefore, it is very important for airlines to improve their services to economy class passengers. <br>Based on this, this article takes the cabin crew’s service to economy class passengers as the research object. Through the investigation of the importance of its service, it further explores the problems that exist in the service process, and analyzes the causes of the problems, and finally Put forward corresponding improvement measures, trying to improve the service quality and level of flight attendants, so that economy class passengers can also enjoy high-quality services. <br><br>Keywords: cabin crew, economy class passengers, cabin service

Cabins are divided into first class, business class and economy class according to service standards. Generally speaking, Economy Class is a class of travel with a lower class of seats, etc. Although the seat is not very comfortable, space is limited, but because the price is relatively cheap, or by many passengers welcome, security aspects of economy class has advantages. Therefore, it is very important for airlines to upgrade their services to economy class passengers.<br>Based on this, this paper takes the service of cabin crew to economy class passengers as the research object, through the exploration of the importance of its service, further explores its problems in the process of service, and analyzes the causes of its problems, and finally puts forward the corresponding promotion countermeasures, trying to improve the quality and level of flight attendants, so that economy class passengers can also enjoy high-quality service.<br><br>Keywords: cabin crew, economy class passengers, cabin service

客舱按照服务标准不同，分为头等舱、公务舱和经济舱。一般来说，经济舱是旅行时座位等级较低的一个舱等。虽然座位不很舒适，空间有限，但因为价格比较便宜，还是受到很多旅客的欢迎，安全方面经济舱有优势。因此航空公司提升其对经济舱旅客的服务非常的重要。基于此，本文以客舱乘务员对经济舱旅客的服务为研究对象，通过对其服务重要性的探究，进一步发掘其在服务的过程中所存在的问题，并且对其出现问题的原因进行剖析，最终提出相应的提升对策，试图希望提升乘务员的服务质量及水平，让经济舱旅客也能够享受到高质量的服务。关键词：客舱乘务员，经济舱旅客，客舱服务<br>