For example, if the average time to

For example, if the average time to serve a customer is 4 hours, the variable cost is$25 per hour, and 40 customers are served per year, then the labor cost is $4,000 per year (or 4 hrs>customer * $25>hr * 40 customers>yr).In the case of the patient in Figure 2.10, this conversion would not be necessary, with total patient time being sufficient. What is being tracked is the patient’s time, not the time and costs of the service providers.You can design your own process chart spreadsheets to bring out issues that are particularly important for the process you are analyzing, such as categories for customer contact, process divergence, and the like. You can also track performance measures other than time and distance traveled, such as error rates. In addition, you can also create a different version of the process chart spreadsheet that examines processes much as done with flowcharts, except now in the form of a table. The columns that categorize the activity type could be replaced by one or more columns reporting different metrics of interest, rather than trying to fit them into a flowchart. Although it might not look as elegant, it could be just as informative—and easier to create.