Thank you for contacting us back. My name is Ayan and I would assist you with your issue today in Origin.First, I want to apologize for the time taken to get back to you. We're getting high number of e-mails these days, which has delayed our response time. Undoubtedly, it is not your fault and we're sorry to make you feel neglected. Trust me, it was never our intention and all our customers are important for us.I do gather that you are quite a bit disconcerted due to the pertaining issue. I do appreciate your efforts for providing us with the requested details. Please don't worry I will my best to address your concern.So, after checking with the information we are unable to validate the account.Hope you can understand.Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.