航班延误事件时有发生，并且往往导致航班延误的原因更是多种多样，给旅客以

Flight delays have occurred event, and often the cause of flight delays of more diverse, as well as airline passengers to the overall development of all came the negative effects can not be ignored. Especially after flight delays caused by passengers have some psychological emotional, psychological problems one after another, extremely not conducive to improving the airline's passenger degree of recognition and satisfaction. Therefore, research is particularly important to strengthen the passengers of flight delays caused by psychological problems. <br>Based on the relevant overview of flight delays, we analyze the causes of flight delays, and flight delays common psychological characteristics of travelers and the different travelers psychological characteristics, and these psychological characteristics analysis, measures are proposed after flight delays, so to make up for flights delays brought about a negative impact on travelers, and enhance passenger satisfaction. <br><br>Keywords: flight delays; passengers psychological problems; countermeasures

Flight delays occur from time to time, and often lead to flight delays are more diverse, to passengers and the overall development of airlines have a negative impact can not be ignored. In particular, flight delays will cause a certain amount of emotional psychology, psychological problems, extremely unfavorable to improve the degree of recognition and satisfaction of passengers to the airline. Therefore, it is particularly important to strengthen the study of the psychological problems of passengers caused by flight delays.<br>Based on the relevant overview of flight delay, this paper analyzes the causes of flight delay, as well as the general psychological characteristics of passengers after flight delay and the psychological characteristics of different passengers, and through these psychological characteristics, put forward the measures after flight delay, so as to make up for the negative impact of flight delay on passengers and enhance passenger satisfaction.<br><br>Keywords: flight delay;

Flight delay events occur from time to time, and often lead to a variety of reasons for flight delay, which has a negative impact on the overall development of passengers and airlines. Especially after the flight delay, it will cause certain mood of passengers, which is extremely unfavorable to improve the recognition and satisfaction of passengers to the airlines. Therefore, it is very important to study the psychological problems caused by flight delay.<br>Based on the related overview of flight delay, this paper analyzes the causes of flight delay, as well as the general psychological characteristics of passengers after flight delay and different psychological characteristics of passengers, and through the analysis of these psychological characteristics, puts forward countermeasures after flight delay, so as to make up for the negative impact of flight delay on passengers and enhance the satisfaction of passengers.<br>Key words: flight delay; psychological problems of passengers; Solutions<br>