当前，民航运输行业发展规模不断扩大，为旅客提供的机上服务多样且便捷，赢

At present, the scale of development of the civil aviation transportation industry continues to expand. The various and convenient on-board services provided to passengers have won recognition and support from many passengers. Therefore, the number of passengers who choose the mode of civil aviation transportation is increasing. Among them, passengers with disabilities are a special group of passengers. During the flight, more special requirements are put forward for the on-board service, which requires special treatment by the cabin crew. However, there are still many cabin attendants in the process of serving disabled passengers, not only lacking humanistic care for disabled passengers, but also lacking understanding of the special characteristics of disabled passengers, so the service content provided for disabled passengers is single and unable to meet the diversification of disabled passengers. Therefore, it is necessary to improve such problems, and propose measures to optimize the cabin crew’s in-flight services for disabled passengers from multiple dimensions such as service awareness and service skills. <br><br>Keywords: cabin crew, disabled passengers, on-board services, problems, measures

At present, the development scale of the civil aviation transportation industry is expanding, and the on-board services provided to passengers are diverse and convenient, which has won the recognition and support of many passengers. Therefore, the number of passengers who choose the mode of civil aviation transportation is increasing. As a special group of passengers, disabled passengers put forward more special requirements for on-board services in the process of taking flights, Cabin attendants are required to give special treatment. However, at present, many cabin attendants not only lack humanistic care for disabled passengers, but also lack understanding of the particularity of disabled passengers. Therefore, the service content provided for disabled passengers is single and can not meet the diversified needs of disabled passengers. Therefore, such problems must be improved from the perspective of service awareness Service skills and other dimensions, put forward the countermeasures to optimize the on-board service of cabin attendants for disabled passengers.<br>Key words: cabin crew, disabled passengers, on-board service, problems, measures

At present, the development scale of civil aviation transportation industry is constantly expanding, and the on-board services provided for passengers are diverse and convenient, which has won the recognition and support of many passengers. Therefore, the number of passengers who choose civil aviation transportation is increasing. Among them, disabled passengers, as a special group of passengers, put forward more special requirements for on-board services during flight, and cabin attendants need special treatment. However, at present, there are still many cabin attendants who not only lack humanistic care for disabled passengers, but also have insufficient understanding of the particularity of disabled passengers. Therefore, the service content provided for disabled passengers is single, which cannot meet the diversified needs of disabled passengers. Therefore, it is necessary to improve such problems, and put forward countermeasures to optimize cabin attendants' on-board service for disabled passengers from multiple dimensions such as service awareness and service skills. Key words: cabin attendants, disabled passengers, on-board service, problems, measures