The availability of service affinity is a concrete manifestation of the cabin crew's own professional quality level. The more prominent the affinity of cabin attendants, the closer the distance between them and different passengers, which highlights the significance in many aspects. In recent years, although airlines and cabin attendants have fully realized the importance of affinity, the lack of affinity of cabin attendants is still very prominent. How to improve the service affinity of cabin attendants has attracted the attention of airlines, cabin attendants and passengers. By studying the affinity of cabin attendants, this paper aims to improve their affinity based on understanding the problems.
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