[22] stated that most homestays in Malaysia have service issues. [16] stated that customers are dissatisfied with the quality of Seri Tanjung Homestay services in terms of itscleanliness. [10] states that the quality of homestay services in Malacca is very bad. However, the most important aspect of service in Malaysia's homestay program is the quality ofservice. [6] mentioned that quality service is part of customer service which has the ability to get the desired service at the right price from the chosen provider.