Thank you for informing us about your lost luggage. However, upon perusal of your claim supporting documents, we note that you had arranged insurance cover with AXA Tianping Insurance Company. In view of the limitations under the Conditions of Carriage it is the usual procedure in such circumstances for claims to be filed with the insurers in the first instance. We would encourage you to do the same. We shall assume you have followed the above procedure unless information to the contrary is received from you within thirty (30) days from the date of this letter.