客舱服务作为民航运输服务中重要的组成部分，也是旅客十分看中的服务之一，

As an important part of civil aviation transportation services, cabin service is also one of the most valued services by passengers. The level of cabin service directly affects whether passengers choose the airline for the next flight. Therefore, it is necessary to strengthen the cabin service level. Promotion is very important. In the cabin service process, it is also necessary to combine the psychological needs of different passengers to provide targeted cabin services, which is also the core content of meeting the service needs of different passengers. Therefore, it is very important to strengthen the research of cabin service under the psychological needs of passengers. <br>This article focuses on the analysis of the psychological characteristics of civil aviation passengers, the definition and content of cabin services, and analyzes the problems that exist in cabin services under the psychological needs of passengers, so as to derive the reasons for the cabin service problems, and then based on these problems and causes According to the analysis, it proposes targeted measures to improve cabin service under the psychological needs of passengers, so as to encourage cabin crew to provide cabin services according to the psychological needs of different passengers to meet the service needs of passengers and enhance passenger satisfaction. <br><br>Keywords: cabin service, passenger psychological needs, promotion strategy

As an important part of civil aviation transportation service, cabin service is also one of the most important services for passengers, and the level of cabin service directly affects whether passengers choose the airline next time, so it is very important to strengthen the improvement of cabin service level. In the process of cabin service, it is also enough to provide targeted cabin service in combination with the psychological needs of different passengers, which is also the core content to meet the service needs of different passengers. Therefore, it is very important to strengthen the study of cabin service under the psychological needs of passengers.<br>This paper focuses on the psychological characteristics of civil aviation passengers, the definition of cabin service, content analysis on the basis of the passenger's psychological needs in the cabin service problems to analyze, so as to get the cause of the cabin service problems, and then according to the analysis of these problems and reasons, targeted measures to improve the cabin service under the psychological needs of passengers, so as to promote cabin crew can according to the psychological needs of different passengers, have targeted cabin service to meet the service needs of passengers, enhance passenger satisfaction.<br><br>Keywords: cabin service, passenger psychological needs, promotion strategy

As an important part of civil aviation transportation service, cabin service is also one of the services that passengers like very much. The level of cabin service directly affects whether passengers choose the airline next time. Therefore, it is very important to enhance the level of cabin service. In the process of cabin service, it is also necessary to combine the psychological needs of different passengers to provide targeted cabin service, which is also the core content to meet the service needs of different passengers. Therefore, it is very important to strengthen the research of cabin service under the psychological needs of passengers.<br>Based on the analysis of the psychological characteristics of civil aviation passengers, the definition and content of cabin service, this paper analyzes the problems existing in the cabin service under the psychological needs of passengers, so as to obtain the causes of cabin service problems, and then according to the analysis of these problems and reasons, it puts forward the measures to improve the cabin service under the psychological needs of passengers, so as to promote the passengers Cabin attendants can carry out cabin service according to different psychological needs of passengers, so as to meet the service needs of passengers and enhance their satisfaction.<br>Key words: cabin service, psychological needs of passengers, promotion strategy