5.3. Travel management company and travel suppliersResults pertaining to travel processes—preferred reservations channel and, problems experienced betweenstakeholders in corporate travel management, will bediscussed.5.3.1. Travel processes—preferred reservations channelA forced ranking scale was used to measure whattravellers and TMCs view as preferred communicationschannel for reservations and this was compared with thecurrent channels used. Once again the means were used andthe results are shown in Table 3.