空乘人员亲和力能够给乘客一种特殊的感受，可以增强乘客满意度，树立良好的

The affinity of flight attendants can give passengers a special feeling, enhance passenger satisfaction and establish a good company image, which is of great significance to the future development of airlines. However, from the perspective of flight attendants in the cabin service process at this stage, even if the overall quality of flight attendants is constantly improving, there are certain problems in affinity, which affects the level and quality of service for passengers, so strengthen the service to flight attendants. The study of affinity is of great significance. <br>Based on the analysis of the concept of flight attendant’s affinity, the factors that affect flight attendant’s affinity, and the importance of cultivating flight attendant’s affinity, this paper conducts in-depth analysis and research on the status quo of domestic flight attendant’s affinity, and understands that there is flight attendant service. The lack of enthusiasm, the flow of conversations make people not feel sincere, and the expressionless face when communicating with passengers. Therefore, combined with the analysis of these issues, measures to improve the affinity of flight attendants are proposed. The main ones are that flight attendants should maintain a certain degree of service enthusiasm, strengthen communication skills, and maintain a smile when communicating with passengers. It is expected to promote further improvement of flight attendants’ affinity. . <br><br>Keywords: flight attendant, affinity, flight attendant service

The affinity of flight attendants can give passengers a special feeling, enhance passenger satisfaction and establish a good company image, which is of great significance to the future development of airlines. However, at this stage, in the process of cabin service, even if the comprehensive quality of flight attendants is continuously improved, there are some problems in affinity, which affects the level and quality of service for passengers. Therefore, it is of great significance to strengthen the research on the affinity of flight attendants.<br>Based on the analysis of the concept of flight attendants' affinity, the factors affecting flight attendants' affinity and the importance of cultivating flight attendants' affinity, this paper makes an in-depth analysis and Research on the current situation of domestic flight attendants' affinity, and understands that there are flight attendants' lack of enthusiasm in service, too procedural conversation and people can not feel sincere No expression when communicating with passengers. Therefore, combined with the analysis of these problems, this paper puts forward the measures to improve the affinity of flight attendants, mainly that flight attendants should maintain a certain service enthusiasm, strengthen communication skills, and maintain smiling service when communicating with passengers, hoping to promote the further improvement of the affinity of flight attendants.<br>Key words: flight attendants, affinity, flight attendants service

Flight attendants' affinity can give passengers a special feeling, enhance passenger satisfaction and establish a good company image, which is of great significance to the future development of airlines. However, as far as the flight attendants are concerned in the cabin service process at this stage, even though the comprehensive quality of flight attendants is constantly improving, there are some problems in the affinity, which affect the level and quality of serving passengers. Therefore, it is of great significance to strengthen the research on the affinity of flight attendants. Based on the analysis of the concept of flight attendants' affinity, the factors influencing flight attendants' affinity and the importance of cultivating flight attendants' affinity, this paper makes a deep analysis and research on the present situation of domestic flight attendants' affinity, and finds out that there are some problems such as the lack of enthusiasm of flight attendants' service, the lack of sincerity when talking too procedurally, and the deadpan when communicating with passengers. Therefore, based on the analysis of these problems, this paper puts forward some measures to improve the affinity of flight attendants, which are mainly that flight attendants should maintain certain service enthusiasm, strengthen communication skills, keep smiling service when communicating with passengers, etc., hoping to further promote the affinity of flight attendants. Key words: flight attendant, affinity, flight attendant service