随着航空公司自身运营能力的限制以及其他主客观等因素的影响，使得航空公司

With the factors limiting their ability to operate airlines and other subjective and objective, so that there is an unavoidable airline flight delays, flight delays after the emergence of lack of passenger cabin service, resulting in loss of service, which is very earth reduce passenger satisfaction with the quality of passenger service. So, how do after flight delays disposal has become a problem and the urgent need to address the major airlines face. <br>Based on this, with flight delays cabin service response measures as research, focusing on exploring flight delays cabin after the current deal with the status quo and identify problems in the current situation, as for the crew to passenger demand response is not timely issues, appropriate measures proposed to strengthen the crew of the passenger service timely response to demand, while for some flight attendants to passengers lack of awareness of the lack of active service, flight attendants proposed to enhance the awareness of active service improvements and so on. The final measures have improved the feasibility of proposed by the corresponding series, strive to really improve cabin service response plan after flight delays. <br><br>Keywords: flight delays, cabin service, service awareness

With the limitation of the airline's own operating ability and other factors such as objective, the airline has the inevitable flight delay, and after the flight delay, the passenger lack of the proper cabin service, resulting in the lack of service, which greatly reduces the passenger's satisfaction with the quality of cabin service. Therefore, how to do a good job after flight delay disposal has become the major airlines urgently need to solve and face the problem.<br>Based on this, this paper takes the cabin service response measures after flight delay as the research content, focuses on exploring the current situation of cabin response after flight delay, and findout the existing problems in the current situation, such as the problem of flight attendants' untimely response to passenger demand, correspondingly put forward the countermeasures to strengthen the flight attendant's timely response to the passenger service demand, At the same time, in view of the lack of awareness of the lack of active service of some flight attendants, the improvement measures to enhance the sense of active service of flight attendants are put forward. Finally, through the corresponding series of feasible improvement measures, and strive to really improve the flight delay after the cabin service response.<br><br>Keywords: flight delays, cabin service, service awareness

With the limitation of the airline's own operation ability and the influence of other subjective and objective factors, the airline has an inevitable flight delay. After the flight delay, the lack of proper cabin service for passengers leads to the lack of service, which greatly reduces the satisfaction of passengers with the cabin service quality. Therefore, how to deal with the delayed flights has become an urgent problem for major airlines.<br>Based on this, this paper takes the response measures of cabin service after flight delay as the research content, focuses on the current situation of cabin response after flight delay, and finds out the existing problems in the current situation. For example, in view of the problem that the steward does not respond to the passenger demand in time, the corresponding countermeasures to strengthen the steward's response to the passenger service demand in time are put forward, and at the same time, some stewards respond to the passenger service demand in time Lack of active service awareness, put forward measures to improve the active service awareness of the crew. Finally, a series of feasible improvement measures are put forward to really improve the cabin service response plan after flight delay.<br>Key words: flight delay, cabin service, service awareness<br>