When it is judged necessary to issue corrective precautions report, the Department of quality required for the completion of correction and corrective actions to track, verify and complete the track record. <br>5.3.5 Complaints closed: <br>1) when the sales process of communication with customers complaints accepted to close the <br>related documents Sales of communication with customers, record passed to the Department of Quality <br>5.3.6 may be any product label or package failed meet their specifications complaints shall be subject to review, evaluation and investigation, unless due to a similar complaint was investigated. <br>5.4 customer complaints commitments <br>related departments to deal with the results of customer complaints should take timely and effective measures to prevent similar incidents from happening again. <br>5.5 Sales records should be kept handle customer complaints and submit a management review, retention requirements specified by the "quality records management program" implementation.
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