残疾乘客作为特殊乘客的一种，其在选择航空运输出行的过程中，可能会面对更

As a kind of special passengers, disabled passengers may face more difficulties and challenges in the process of choosing air transportation. “True Service” is the concept of civil aviation services proposed by Comrade Feng Zhenglin, Director of the Civil Aviation Administration. Service staff put forward higher and more requirements. In the face of disabled passengers, the sincere service of the on-board service personnel is particularly important. <br>Based on this, in the process of research, this article tries to find out the problems of cabin crew in the process of providing genuine services to disabled passengers by exploring the current status of service quality on board passengers with disabilities, and combining the in-depth analysis and analysis of these issues. Through the exploration, the strategy for improving the genuine affection service of passengers with disabilities on board was finally proposed, so as to comprehensively improve the quality and level of genuine affection services provided by cabin crew to disabled passengers, so as to enhance the satisfaction of passengers with disabilities on board. <br><br>Keywords: disabled passengers, cabin crew, sincere service, promotion strategy

Disabled passengers as a special passenger, in the process of choosing air transport travel, it may face more difficulties and challenges, "truth service" as the Director-General of Civil Aviation Comrade Feng Zhengxuan on the concept of civil aviation services, its service for in-flight service personnel put forward higher and more requirements. In the face of disabled passengers, the true service of the on-board service personnel is particularly important.<br>Based on this, in the course of research, this paper tries to find out the problems existing in the process of the cabin crew's true service to disabled passengers by exploring the current situation of the service quality of disabled passengers, and combining the in-depth analysis and inquiry of these problems, finally puts forward the promotion strategy of the real service of disabled passengers on board, so as to improve the quality and level of the passengers' true feelings of passengers with disabilities, so as to enhance the satisfaction of disabled passengers on board.<br><br>Keywords: disabled passengers, cabin crew, truth service, promotion strategy

残疾乘客作为特殊乘客的一种，其在选择航空运输出行的过程中，可能会面对更多的困难和挑战，“真情服务”作为民航局局长冯正霖同志关于民航服务提出的理念，其对于机上服务人员服务提出了更高更多的要求。而面对残疾旅客，机上服务人员的真情服务就显得格外的重要。基于此，本文在研究的过程中，试图希望通过对残疾旅客机上服务质量的现状的探索，找出客舱乘务员在对残疾旅客进行真情服务过程中所存在的问题，并结合这些问题的深入分析与探究，最终提出机上残疾旅客真情服务的提升策略，以全面提升客舱乘务员对残疾旅客的真情服务质量和水平，以增强机上残疾旅客的满意度。关键词：残疾旅客，客舱乘务员，真情服务，提升策略<br>