Three suppliers believe there is a

Three suppliers believe there is a lack of loyalty andsupport between the TMC and the supplier. Five respondents experience problems with late payments from TMCs.Another five respondents experience problems because ofinaccurate bookings and data from TMCs. Two respondents mentioned that TMCs do not send vouchersimmediately and this often causes delays.The TMC experience the following problems whendealing with suppliers. Three TMCs felt that suppliersoften lack knowledge of their own products. Six respondents indicated the lack of commitment and support fromsuppliers as adding to their problems, while one respondentfelt that he receives no commitment or support fromsuppliers.In addition two respondents indicated that suppliers aresometimes responsible for causing delays while anotherfour respondents complained about the general poorservice standards provided by suppliers. Four TMCsfurthermore are of the opinion that suppliers are tooinflexible with their fares, routes and cancellation fees. Sixrespondents also mentioned suppliers’ inaccuracy, eitherwith documents or bookings. One respondent is unhappyabout suppliers reducing commission, while anotherrespondent complained about suppliers cutting commission to 0%. Two respondents complained about suppliers’direct distribution strategies, while nine respondents wereworried about suppliers approaching the TMC’s ownclients directly.It is evident from the results that both suppliers andTMCs are experiencing similar problems in relationships,payments and service delivery from opposite sides of theprogramme.