本文就聋哑旅客特征以及对其服务必要性的概述，提出当前空乘人员对聋哑旅客

This article summarizes the characteristics of deaf passengers and the necessity of their services, and puts forward the current problems of flight attendants in serving deaf passengers, such as communication barriers between flight attendants and deaf passengers, and insufficient humanized services for deaf passengers. And the deaf passengers did not understand the broadcast content on the plane in time, and then analyzed the reasons. Mainly, the flight attendants lacked the skills to communicate with the deaf passengers, and the flight attendants did not fully understand the characteristics of the deaf passengers. Therefore, these problems and reasons The analysis finally puts forward countermeasures and suggestions to improve the service of flight attendants to deaf passengers, in order to improve the service level and quality of flight attendants to such passengers.

This paper summarizes the characteristics of deaf passengers and the necessity of their services, and puts forward the problems that arise in the current flight attendants' service to deaf passengers, such as the obstacles of communication between flight attendants and deaf passengers, the insufficient humanization service of flight attendants to deaf passengers and the failure of deaf passengers to understand the contents of the broadcast on board in time, and then analyzes the reasons for this, mainly the lack of communication skills with deaf passengers, the flight attendant's understanding of the characteristics of deaf passengers is not comprehensive, so through the analysis of these problems and reasons, Finally, the paper puts forward some suggestions to improve the service of flight attendants to deaf passengers, with a view to improving the service level and quality of flight attendants to such passengers.

This paper summarizes the characteristics of deaf mute passengers and the necessity of their service, and puts forward the problems in the current service of flight attendants for deaf mute passengers, such as the communication barriers between flight attendants and deaf mute passengers, the lack of humanized service for deaf mute passengers, and the deaf mute passengers' failure to understand the contents of the on-board broadcast, and then analyzes the reasons, mainly including the lack of flight attendants and the lack of service Therefore, through the analysis of these problems and reasons, this paper finally puts forward countermeasures and suggestions to improve the service level and quality of flight attendants for deaf mute passengers, in order to improve the service level and quality of flight attendants for such passengers.<br>