管理层应回应TripAdvisor住客的负面评价管理层绝不能忽略来自客

Management should respond to negative reviews from TripAdvisor guests. <br><br>Management must not ignore any negative comments from guests, even if it is true or made by someone, such as an apology to an unfortunate guest. <br>Management should take these audits seriously, because if the audit is true, it may be that some receptionists did not follow the SOP. <br>The management should also reply to the review if the review was made by someone because if only the fake negative review is there, many people will trust it and choose not to visit the Claridge Hotel. <br>Keep the reply in 3S. The reply is simple, short and easy. This way you can avoid saying things that might cause unhappy guests to add more negative feedback. <br>Management should use polite terms (eg, thank you, sorry, and please) to respond to comments. <br>Management should not respond to comments emotionally, such as pleasant and polite responses to good comments, and rude responses to negative comments. <br>The management should not insist on its opinion that defining the guest must be the wrong side, because the management believes that the professional services of the Claridge Hotel will not go wrong. <br>Management should know that he / she not only responds to a guest, but also everyone who reads the comment, including potential future guests of Claridge. <br>The response showed to everyone that the content of Claridge was not obscure or negligent for any real comments.

Management should respond to negative reviews by TripAdvisor guests<br><br>Management must not ignore any negative comments from guests, even if they are true or made by someone, such as apologizing to an unfortunate guest.<br>Management should take these reviews seriously because if the audits are true, some receptionists may not follow SOP.<br>Management should also respond to comments if they are made, because if only fake negative comments are allowed there, many people will trust it and choose not to visit the Claridge's Hotel.<br>Keep the reply in 3S, which is simple, short and easy. This avoids comments that may lead to more negative feedback from unhappy guests.<br>Management should use polite language (e.g., thank you, sorry and please) to respond to comments.<br>Management should not respond emotionally to comments, such as happy and polite responses to good comments, and rudely respond to negative comments.<br>Management should not stand by its view that defining a guest must be the wrong side because management believes that Claridge's professional services will not go wrong.<br>Management should be aware that he/she not only replies the comment to a guest, but also everyone who reads the review, including claridge's future potential guests.<br>The response shows everyone that Claridge's content is not shady or negligent in any real comment.

Management should respond to the negative comments of TripAdvisor residents<br>Management must not ignore any negative comments from guests, even if it is true or made by someone, such as apologizing to the unfortunate guest.<br>Management should take these audits seriously because if they are true, it may be that some receptionists did not follow SOP.<br>Management should also respond to comments if they are made because if only fake negative comments are allowed there, many people will trust it and choose not to visit the Claridge Hotel.<br>Keep the reply in 3S, which is simple, short and easy. This will avoid saying things that may cause unhappy guests to add more negative feedback.<br>Management should respond to comments using polite language (for example, thank you, sorry and please).<br>Management should not respond emotionally to comments, such as pleasant and polite responses to good comments and rude responses to negative comments.<br>Management should not insist that it is the wrong side to define guests, because management believes that the professional services of the Claridge Hotel will not go wrong.<br>Management should be aware that he / she is not only responding to a guest, but also everyone reading the comment, including potential future guests of Claridge.<br>The response showed everyone that Claridge's content was not murky or negligent of any real comment.