综上所述，通过对辽宁人保车险快赔现状存在的问题进行分析并提出改进对策可

本文首先分析了人保车险理赔市场，得出了快速理赔是轻微事故客户的首选理赔方案的结论。其次阐述了快处快赔的定义以及采用快处快赔需具备的条件。然后通过对快处快赔服务工作中的各环节进行系统地调查、研究、分析，重点研究了快处快赔服务体系不完善、宣传力度不够、快赔科技含量不足、骗保风险较大等存在的问题，接下来对其存在问题提出了加强索赔流程指导、建立社交互动客户服务、加强对快处快赔机制的宣传，创新线上理赔平台服务、增加业务服务项目，提高理赔人员专业技能、加强信息共享机制等措施，最后通过对快赔案例进行实际分析，验证了改进方案存在的优势。

本文首先分析了人保车险理赔市场，得出了快速理赔是轻微事故客户的首选理赔方案的结论。 其次阐述了快处快赔的定义以及采用快处快赔需具备的条件。 然后通过对快处快赔服务工作中的各环节进行系统地调查、研究、分析，重点研究了快处快赔服务体系不完善、宣传力度不够、快赔科技含量不足、骗保风险较大等存在的问题，接下来对其存在问题提出了加强索赔流程指导、建立社交互动客户服务、加强对快处快赔机制的宣传，创新线上理赔平台服务、增加业务服务项目，提高理赔人员专业技能、加强信息共享机制等措施， 最后通过对快赔案例进行实际分析，验证了改进方案存在的优势。

This paper first analyzes the claims market of PICC, and draws the conclusion that quick claims is the first choice for minor accident customers. Secondly, it expounds the definition of fast compensation and the conditions to adopt fast compensation. Then through the systematic investigation, research and analysis of each link in the quick compensation service, the paper focuses on the problems of the imperfect quick compensation service system, insufficient publicity, insufficient technology content of quick compensation and high risk of deception. Then, it puts forward the following problems: strengthening the guidance of claim process, establishing social interactive customer service and strengthening the quick compensation service The propaganda of claim mechanism, innovation of online claim settlement platform service, increase of business service items, improvement of professional skills of claim settlement personnel, enhancement of information sharing mechanism and other measures. Finally, through the actual analysis of fast claim cases, the advantages of the improved scheme are verified.<br>