首先，跟顾客道歉。之后把订单号在系统查看没发货的原因，分别是没货还是物

First, apologize to the customer. Then check the order number in the system for the reason for not shipping, whether it is out of stock or the reason for the logistics company. After finding out, we will urge the customer to ship the goods as soon as possible, and compensate the customer with coupons.

首先，跟顾客道歉。之后把订单号在系统查看没发货的原因，分别是没货还是物流公司的原因。查到后为顾客催促仓库尽快发货，并以优惠卷赔偿顾客。

First, apologize to the customer. After that, check the order number in the system to see the reason for not delivering goods, which is the reason for no goods or logistics company. After checking, urge the warehouse to deliver goods as soon as possible for customers, and compensate customers with discount volume.<br>