With appointments , customer concentrations can be avoided and unnecessary disputes avoided, waiting times for customers shortened and user satisfaction increased. Reception Reception is an important task for administrators who have to complete maintenance and construction contracts as well as advice forms. The content of the maintenance order includes a record of basic information about the customer's vehicle, including its license plate number, mileage and engine model, as well as customer contact and maintenance information. maintence andRepairs must be carried out in strict accordance with the building arrangement. This is necessary to ensure the quality of the maintenance and to increase the maintenance speed. Customers can only be satisfied if both options are available. After the repair is complete, a quality check is required again. Placing an order Orders must remind customers not to drop items. Check the car carefully for missing items. During the return visit, the customer is asked whether the customer is satisfied with the quality of the repair and whether the fault has been completely remedied.