近些年来，选择乘机出行的旅客日益增多，这其中就包括很多特殊旅客，如何加

In recent years, there has been an increasing number of passengers choosing to travel by plane, including many special passengers. How to strengthen services for special passengers has always been one of the key research issues of airlines. Elderly passengers are one of the special passenger types. At the same time, elderly passengers occupy a certain proportion in the special passenger group. Due to their physical and mental uniqueness, they require cabin crews to increase their service efforts when carrying out cabin services. <br>Therefore, this article takes the cabin crew’s inflight service for elderly passengers as the research object. Based on the analysis of the concept and characteristics of the elderly passengers and the cabin crew’s service requirements for the elderly passengers, this paper focuses on the analysis of the problems existing in the cabin crew for the elderly passengers’ in-flight services. Based on the analysis of the causes of these problems, the measures to improve the on-board service of the cabin crew to the elderly passengers are proposed accordingly, so as to provide the necessary reference basis for improving the on-board service level of the cabin crew to the elderly passengers. <br><br>Keywords: cabin crew, elderly passengers, on-board services, perfect countermeasures

In recent years, the number of passengers choosing to travel by air has increased, including many special passengers, how to strengthen the service of special passengers has been one of the key issues for airlines to study. As one of the special passenger categories, at the same time, the elderly passengers occupy a certain proportion in the special passenger group, because of their own physical and mental uniqueness, the cabin crew need to carry out cabin service to increase service.<br>Therefore, this paper takes the cabin crew's in-flight service to the elderly passenger as the research object, on the basis of analyzing the concept, characteristics and the elderly passenger's in-flight service requirements of the cabin crew, it analyzes the problems of the cabin crew's service to the elderly passengers, and analyzes the causes according to these problems, and then puts forward measures to improve the service of the cabin crew to the elderly passengers, so as to provide the necessary reference for improving the cabin crew's service level to the elderly passengers.<br><br>Keywords: cabin crew, elderly passengers, in-flight services, improve countermeasures

In recent years, more and more passengers choose to travel by air, including many special passengers. How to strengthen the service for special passengers has always been one of the key issues for airlines. As one of the special types of passengers, the elderly passengers occupy a certain proportion in the special group of passengers. Because of their unique physical and mental aspects, they need cabin attendants to strengthen the service when carrying out cabin services.<br>Therefore, this paper takes the on-board service of cabin crew to the elderly passengers as the research object. Based on the analysis of the concept and characteristics of the elderly passengers and the requirements of the cabin crew for the elderly passengers, this paper focuses on the problems existing in the on-board service of the elderly passengers by cabin attendants, and analyzes the causes according to these problems, and then proposes to improve the cabin crew In order to provide the necessary reference for improving the service level of cabin attendants to the elderly passengers.<br>Key words: cabin crew, elderly passengers, on-board service, improvement countermeasures<br>