空乘人员职业素养的提升，对完善其自身的客舱服务工作尤为重要。就目前绝大

The improvement of the professionalism of flight attendants is particularly important for improving their own cabin services. As far as the professional quality level of most flight attendants is concerned, they are showing a good development trend, but there are also many problems. This makes these flight attendants in the cabin service process inadequate to serve passengers, thereby reducing passengers’ Satisfaction is very detrimental to the sustainable development of airlines. Therefore, it is very important to enhance the professionalism of flight attendants. <br>Based on the analysis of the relevant overview of flight attendants’ professional literacy, this paper studies the problems of flight attendants’ professional literacy, further analyzes the causes of these problems, and then lays the foundation for better measures to improve the professional literacy of flight attendants. It is helpful to effectively improve the professionalism of flight attendants and enhance passenger satisfaction. <br><br>Keywords: professional quality, psychological quality, communication ability

The improvement of flight attendants' professional quality is particularly important to improve their own cabin service. As far as the professional level of the vast majority of flight attendants is concerned, there is a good development trend, but there are also many problems, which make these flight attendants in the cabin service process, the passenger service is not in place, thereby reducing passenger satisfaction, which is very unfavorable to the sustainable development of airlines, therefore, it is very important to strengthen the professional quality of flight attendants.<br>Based on the analysis of the relevant overview of flight attendants' professional quality, this paper studies the problems of flight attendants' professional literacy, further analyzes the causes of these problems, and then lays the foundation for better proposing measures to improve flight attendants' professional quality, which is conducive to improving the professional quality of flight attendants and enhancing passenger satisfaction.<br><br>Keywords: professional quality, psychological quality, communication skills

The improvement of flight attendants' professionalism is particularly important to improve their cabin service. At present, the professionalism level of most flight attendants shows a good development trend, but there are also many problems, which makes these flight attendants in the cabin service process, the passenger service is not in place, thus reducing the passenger satisfaction, which is very unfavorable to the sustainable development of airlines. Therefore, it is necessary to strengthen the cultivation of flight attendants' professionalism Promotion is very important.<br>In this paper, based on the analysis of the relevant overview of the professional quality of flight attendants, we study the problems existing in the professional quality of flight attendants, further analyze the causes of these problems, and then lay the foundation for better proposing measures to improve the professional quality of flight attendants, so as to effectively improve the professional quality of flight attendants and enhance the satisfaction of passengers.<br>Key words: professional quality, psychological quality, communication ability<br>