Thank you for writing. It is always a treat to hear from our loyal customers. We are so pleased to be able to provide you with service online. We appreciate you for taking the effort to reach us with regards of your cancellation request. We regret to know any inconvenience this has made, rest assured we will be doing the best we can to rectify this matter. We're sorry to hear that you'd like to cancel your order, but are happy to assist. We have put in a request to cancel your order. If we are successful in canceling your order, you will be notified via email. Please note, it could take up to seven (7) business days for your bank to release the authorization hold (dependent upon your bank's clearing timelines). If you would like to have the hold removed from your account sooner, please contact your bank and they may be able to honor your request.