（1）我们检查了每笔订单，直到跟踪信息更新且可追溯为止，以便买家确切知

(1) We examined each order until the tracking information updated and traceable so far, so buyers know exactly where their products arrive and when to expect delivery. We arranged to maintain communication professionals and buyers, to ensure that our buyers can receive timely updates order, without causing interference. <br>If the product is due to force majeure conditions, damaged or lost in transit, we immediately notify our customers of this problem. If customers do not want to wait any longer, we promptly return them for a full refund. If the customer still wants the product, we send a replacement product as soon as possible to re-use of transport expedited manner. Please be assured that we will be responsible for our customers. We ensure that similar problems do not occur again.

（1）我们检查了每笔订单，直到跟踪信息更新且可追溯为止，以便买家确切知道他们的产品到达何处并期望何时交货。我们安排了专业人员与买家保持沟通，以确保我们的买家能够及时收到订单的更新信息，而不会造成干扰。<br>如果产品由于不可抗力条件在途中损坏或丢失，我们立即将此问题告知我们的客户。如果客户不想再等了，我们立即退还他们全额退款。如果客户仍然想要该产品，我们尽快用加急运输的方式重新发送替换产品。请放心，我们一定会对我们的客户负责。我们保证不会再发生类似的问题。

(1) We check every order until the tracking information is updated and traceable so that buyers know exactly where their products are arriving and when they expect to deliver. We have arranged professionals to keep in touch with the buyer to ensure that our buyer can receive the updated information of the order in a timely manner without any interference.<br>If the product is damaged or lost on the way due to force majeure, we will inform our customers of this problem immediately. If the customer doesn't want to wait any longer, we will refund them the full refund immediately. If the customer still wants the product, we will resend the replacement product as soon as possible by urgent transportation. Please rest assured that we will be responsible to our customers. We guarantee that similar problems will not happen again.