If you are receiving some issue when updating records in the system, then this indicates that your web browser may be incompatible with our application. Product Safety Compliance Database/CPSIA is designed currently ONLY for Internet Explorer and it might be possible that it is not compatible with your installed web browser. In the meanwhile, we’ll have our development team to explore how we can get other browsers (e.g. Chrome/EDGE/Firefox/etc.) to work with our application in the future when necessary. When you are using Internet Explorer with different versions, following steps will help you: