Passenger abnormal behavior has always been a phenomenon that major airlines have been concerned about and can not be completely eliminated, and it is a headache for major airports and airlines. As the main personnel of cabin safety management, cabin attendants play a great role. Therefore, airlines should improve the ability and safety awareness of cabin attendants in observing and handling cabin abnormal behaviors through selection, training and education, so as to ensure the smooth progress of cabin safety management, At the same time, we also hope to give some reference and guidance to ensure on-board safety and create a good travel environment for passengers.
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