And again Sandi something new.Never seen this before.So disappointing to me.Every time an other issue and not willing to solve problems from your side and caused by FTBCI.Your communication is so bad.Are there more of these? The only way to solve a broken lock is to replace it.No more and no less. You are never willing to find a solution for solving problems.The only thing you do is finding excuses and delays for our claims.