盲人旅客出行不断增多，选择民航运输方式也越来越多。而盲人旅客自身视力存

Blind passengers continue to travel and choose more and more civil aviation transportation methods. Blind passengers have obstacles to their own eyesight and cannot see all things outside. Therefore, flight attendants need to provide special care during the flight. In addition, blind passengers are sensitive and lonely, and have strong self-esteem. Therefore, flight attendants are required to pay special attention to the emotions of blind passengers and give them special care. Blind passengers fully respect to ensure that blind passengers complete the flight smoothly and safely. However, the overall service quality of blind passengers on board is low. Many flight attendants have insufficient understanding of the psychological characteristics of blind passengers, especially the lack of professional skills to serve blind passengers, resulting in the failure to meet the diversified service needs of blind passengers. <br>Therefore, this article focuses on improving the quality of services for blind passengers on board. By analyzing the current status of services for blind passengers on board, it points out the problems in the services for blind passengers on board, mainly including flight attendants’ lack of understanding of the psychological needs of blind passengers, and flight attendants’ perception of blind passengers. Insufficient attention to catering services and improper use of language communication for blind passengers. Based on this, measures to improve the quality of service for blind passengers on board have been proposed to enhance the quality of service for blind passengers on board. <br><br>Keywords: blind passengers, on-board service quality, problems, improvement strategies

Blind passengers travel more and more, and choose more and more civil aviation transportation modes. Blind passengers have visual impairment and can't see everything outside. Therefore, flight attendants need to provide special care during boarding. In addition, blind passengers are sensitive, lonely and have strong self-esteem. Therefore, flight attendants are required to pay special attention to the emotions of blind passengers and give them full respect to ensure that blind passengers can complete boarding smoothly and safely. However, at present, the overall service quality of blind passengers on board is low, and many flight attendants have insufficient understanding of the psychological characteristics of blind passengers, especially the lack of professional skills to serve blind passengers, which leads to the failure to meet the diversified service needs of blind passengers.<br>Therefore, this paper focuses on improving the service quality of blind passengers on board. By analyzing the service status of blind passengers on board, this paper points out the problems existing in the service of blind passengers on board, mainly including the flight attendants' insufficient understanding of the psychological needs of blind passengers Flight attendants pay insufficient attention to catering services for blind passengers and improper use of language communication for blind passengers, and put forward path measures to improve the service quality of blind passengers on board, so as to enhance the service quality of blind passengers on board.<br>Key words: blind passengers, on-board service quality, problems, improvement strategies

With the increasing travel of blind people, more and more people choose civil aviation transportation. However, blind passengers can't see everything outside, so they need special care from flight attendants. In addition, blind passengers are sensitive, lonely and have strong self-esteem. Therefore, flight attendants are required to pay special attention to the emotions of blind passengers and give them full respect to ensure that blind passengers can successfully and safely complete the flight. However, at present, the overall service quality of the blind passengers on board is low, and many flight attendants have insufficient understanding of the psychological characteristics of the blind passengers, especially the lack of professional skills to serve the blind passengers, which leads to the unsatisfied diversified service needs of the blind passengers. Therefore, this paper focuses on improving the service quality of the blind passengers on board. By analyzing the service status of the blind passengers on board, it points out that there are some problems in the service of the blind passengers on board, such as insufficient awareness of the psychological needs of the blind passengers by flight attendants, insufficient attention paid by flight attendants to the catering service of the blind passengers, improper use of the language communication of the blind passengers, etc., and puts forward some path measures to improve the service quality of the blind passengers on board, so as to enhance the service quality of the blind passengers on board. Key words: blind passengers, on-board service quality, problems, promotion strategies