我们的产品是亚洲尺码，没有提供方便顾客选择的欧洲尺码，顾客收到产品后表

Our products are Asian size, did not provide the convenience of customers choose the size of Europe, customers receive the product represents too small, so a return to open applications, representing different products ordered. We agree that the customer return the application, but did not provide a return address in Spain, resulting in the service of our customers are very disappointed, was the claim. After the claim by, we stand at the first time of the relevant product, and did not allow customers to return products.

我们的产品是亚洲尺码，没有提供方便顾客选择的欧洲尺码，顾客收到产品后表示太小，所以开了退货申请，表示与订购的产品不同。我们同意了顾客的退货申请，但是没有提供西班牙退货地址，导致顾客对我们的服务非常失望，进行了索赔。索赔通过后，我们第一时间下架了相关产品，并且没有让顾客退回产品。

Our product is Asian size, and there is no European size convenient for customers to choose. When customers receive the product, they say it is too small, so they open a return application, which means it is different from the ordered product. We agreed to the customer's return application, but did not provide the Spanish return address, which caused the customer to be very disappointed with our service and made a claim. After the claim passed, we immediately removed the relevant products from the shelves and did not let customers return the products.