It’s very clear, if CS team feedback new CSAN with defined value, that’s done to resolve issue. Another wording, it shall not relate to Log file.Also we setup KVM connection to quickly support CS linking.But you know we respect HP CS team and we upload any log file if CS requested.The issue we did communicate with Krista & she knew it doesn’t matter to log file, just a clear CSAN includes value is key point.I’m sorry to confuse CS team, but CS insist to decline PBR IEC score, that’s not fair to us.For prevent such issue happen, I asked teammates immediately conduct con-call bridge with CS if have back and forth loop still not catch issue with 24 hr.Hopefully get your understanding, appreciated to hear any comments from you.