Hello, Michelle. I am your friend Alisa. I think we have a very consistent understanding of the meaning of internal factors and external factors. I would like to add that internal factors include Strengths and Weaknesses. External factors included Opportunity and Threats. You find it difficult to write internal factors. You feel that you don’t know enough about yourself. I think you can start from small things around you to look at yourself and increase your understanding. I will also give you some advice about yourself in my spare time. I think you are a very good girl. You don’t have to feel not confident. You must also face up to your weaknesses and strive to defeat them, so you can become more excellent.