空乘人员的工作表面看起来光鲜亮丽，但背后却是十分繁琐的工作流程。招牌式

Flight attendants work surface looks glamorous, but behind it is very tedious work processes. Trademark smile, all manner of services, not just job skills test every flight attendants, more challenging psychological quality of each flight attendants. In recent years, the major airlines have advocated the principle of customer-oriented service, increase evaluation efforts on the quality of service of flight attendants, often "one size fits all" in dealing with disputes with passengers, flight attendants standing passengers that side, causing flight attendants to tremendous work pressure. Therefore, how to effectively regulate the working pressure of the flight attendants, it is crucial for enhancing the efficiency of flight attendants, and enhance passenger satisfaction. <br>This article will feature work by analyzing the flight attendants explain connotation and reflects the working pressure working pressure in flight attendant work, and analysis of flight attendants working pressure of the reason, and the impact of work pressure on the crew of flight attendants for the corresponding analysis, accordingly put forward some suggestions to reduce the flight attendant work pressure. <br><br>Keywords: flight attendants, work pressure, impact, countermeasures

Flight attendants look bright on the surface, but behind them are cumbersome workflows. Sign-style smile, no matter-how the service, test not only the work skills of each flight attendant, but also challenge the psychological quality of each flight attendant. In recent years, the major airlines have advocated the principle of customer-oriented service, increase the quality of flight attendants to assess the quality of service, in dealing with flight attendants and passenger disputes often "one-size-fits-all" side of passengers, to the flight attendants caused huge work pressure.<br>Therefore, how to effectively adjust the work pressure of flight attendants is very important to improve the efficiency of flight attendants and enhance passenger satisfaction.<br><br>This paper analyzes the effects of flight attendants on flight attendants by analyzing the working characteristics of flight attendants, expounding the connotation of work pressure and the embodiment of work pressure in the work of flight attendants, and analyzing the reasons for the high pressure of flight attendants, as well as the effect of flight attendants' work pressure on flight attendants. Keywords: flight attendants, work pressure, impact, countermeasure synors

The working surface of flight attendants looks bright, but behind it is a very tedious work process. Signboard-style smiles and meticulous services test not only the working skills of every flight attendant, but also the psychological quality of every flight attendant. In recent years, major airlines have advocated the principle of customer-oriented service, and strengthened the evaluation of the service quality of flight attendants. When dealing with disputes between flight attendants and passengers, they often stand "one size fits all" on the side of passengers, which has caused tremendous pressure on flight attendants. Therefore, how to effectively adjust the working pressure of flight attendants is very important to improve the efficiency of flight attendants and enhance passenger satisfaction.<br>This paper will analyze the working characteristics of flight attendants, elaborate the connotation of working pressure and the manifestation of working pressure in the work of flight attendants, and analyze the causes of high working pressure of flight attendants, as well as the impact of working pressure on flight attendants, and accordingly put forward some countermeasures and suggestions to alleviate the working pressure of flight attendants.<br>Key words: flight attendants, work pressure, impact, countermeasures and suggestions<br>