非常感激您的回复！我也非常明白这可能会造成酒店的损失。但是，当我们办理

非常感激您的回复！我也非常明白这可能会造成酒店的损失。但是，当我们办理入住酒店时，酒店工作人员已经查询到我们的所有订单，我们只是要升级房间，正常的操作应该为在Booking的订单上升级，而酒店却错误地多开了一个房间，造成我双重房款损失。这个损失我不认为应该由我来承担。如果酒店不承担这个损失，我可能会觉得这是酒店故意的行为，这会令我对香格里拉酒店非常失望。您们甚至可以回看当天办理入住时的录像录音，如果有保留的话，可以帮助您们更好的了解当时的对话。希望酒店能再尽快沟通协调此事，并退回1415英镑，感谢您的理解和帮助！

非常感激您的回复！ 我也非常明白这可能会造成酒店的损失。 但是，当我们办理入住酒店时，酒店工作人员已经查询到我们的所有订单，我们只是要升级房间，正常的操作应该为在Booking的订单上升级，而酒店却错误地多开了一个房间，造成我双重房款损失。 这个损失我不认为应该由我来承担。 如果酒店不承担这个损失，我可能会觉得这是酒店故意的行为，这会令我对香格里拉酒店非常失望。 您们甚至可以回看当天办理入住时的录像录音，如果有保留的话，可以帮助您们更好的了解当时的对话。 希望酒店能再尽快沟通协调此事，并退回1415英镑，感谢您的理解和帮助！

Thank you very much for your reply! I also understand that this may cause the loss of the hotel. However, when we checked in the hotel, the staff of the hotel had inquired all our orders. We just wanted to upgrade the room. The normal operation should be to upgrade the booking order, but the hotel mistakenly opened an extra room, resulting in the loss of my double room payment. I don't think the loss should be borne by me. If the hotel does not bear the loss, I may feel that it is the intentional behavior of the hotel, which will make me very disappointed with Shangri La Hotel. You can even go back to the video recording of check-in that day. If there is any reservation, it can help you better understand the conversation at that time. I hope that the hotel can communicate and coordinate this matter as soon as possible and return £ 1415. Thank you for your understanding and help!<br>