When work gets done – Proactive dec

When work gets done – Proactive decision-making before desired changes and undesired conditions occurs. This is different than “reacting better” and isn’t about “real time” work. It’s about “right time” work, which means early enough to make informed, accurate decisions, even if these decisions imply no action.  Where work gets done – In addition to the plant-based expertise and skills, optimizing the complex operations of the process industries requires tapping into the pool of outside experts as well, who may work remotely to the plant. These experts require standardized, trustworthy and actionable information to add value. Many experts spend more than 50 percent of their time in unplanned work and processing data to produce trustworthy advice. How work gets done – Lean operations depend upon lean work, and this automation of information processing and distribution is essential. The expert’s private spreadsheets are necessary for testing and innovation, but operations teams can only use and trust standardized, easily accessible and actionable information. Who does the work – A central thought in industrial operations is work simplification. Resources with the required skills are becoming scarce. In addition, in many locations around the world younger technical workers are not usually willing to live near the industrial facilities. To overcome the shortage of available skills and expertise, much of the knowledge and wisdom must be embedded in the operations management infrastructure.