航班延误原因多种多样，导致航班延误事件出现的概率不断提升，分别对旅客、

There are many reasons for flight delays, leading to the increasing probability of flight delay events, which have different degrees of impact on passengers and airlines. Therefore, the follow-up solution to flight delays is very important. How to provide efficient remedial services for delayed passengers is the key to alleviating passengers' dissatisfaction and restoring the airline's good service impression. However, airlines’ follow-up measures for flight delays are not complete, especially cabin crews have insufficient remedial service capabilities for flight delays. Therefore, how to strengthen cabin crew’s follow-up services for flight delays has attracted more and more attention and attention from airlines. <br>This article mainly explores the overview and factors of flight delays, and analyzes the problems that arise after flight delays. The main problems are the lack of good communication with cabin crew, the lack of discipline in the team, and the failure to inform passengers of delay information in time. At the same time, it combines the follow-up of flight delays in various countries. The analysis of the processing method puts forward the countermeasures for the service of the cabin crew after the flight is delayed. <br><br>Keywords: flight delays, cabin crew, solutions

There are many reasons for flight delay, which leads to the increasing probability of flight delay events, which has a different degree of impact on passengers and airlines. Therefore, the follow-up solution to flight delay is very important. How to provide efficient remedial services for delayed passengers is the key content to alleviate passengers' dissatisfaction and restore airlines' good service impression. However, at present, the airlines' follow-up solutions to flight delays are not complete, especially the cabin crew's ability to remedy flight delays. Therefore, how to strengthen the cabin crew's follow-up services to flight delays has attracted more and more attention of the majority of airlines.<br>This paper mainly explores the overview and factors of flight delay, and analyzes the problems after flight delay, mainly including the lack of good communication of cabin crew, the lack of discipline of the team, the failure to inform passengers of delay information, etc. at the same time, combined with the analysis of subsequent handling methods of flight delay in various countries, this paper puts forward the solutions to the service of cabin crew after flight delay.<br>Key words: flight delay, cabin crew, solution

There are many reasons for flight delay, which lead to the increasing probability of flight delay events, and have different impacts on passengers and airlines. Therefore, the follow-up solution of flight delay is very important. How to provide efficient remedial services for delayed passengers is the key content to relieve passengers' dissatisfaction and restore the good service impression of airlines. However, at present, the follow-up measures of airlines for flight delays are not complete, especially the cabin attendants' ability to remedy flight delays is insufficient. Therefore, how to strengthen the follow-up services of cabin attendants for flight delays has been paid more and more attention by the majority of airlines. This paper mainly explores the overview and factors of flight delay, and analyzes the problems caused by flight delay, such as lack of good communication among cabin attendants, lack of discipline of the team, delay information not telling passengers in time, etc. At the same time, combined with the analysis of the follow-up treatment methods of flight delay in various countries, it puts forward the solutions to the service of cabin attendants after flight delay. Key words: flight delay, cabin attendant, solution