▪ Improve. Using analytical and creative thinking, the design team generates a long list of ideas for improvements. These ideas are then sifted and analyzed. Ideas that are justifiable, where benefits outweigh costs, are reflected in a new process design that can meet the new performance objectives. The new design should be documented “as proposed.” Combining the new process design with the documentation of the current process gives the analysts clear before and after pictures. The new documentation should make clear how the revised process will work and the performance expected for the various metrics used. Implement the changes.