空乘人员作为航空服务中非常重要的组成部分，其服务质量的高低和水平直接关

Flight attendants as a very important part of aviation services, the level and quality of service level is directly related to the overall image of the airline, and flight attendants in the course of service, wheelchair passenger as a special service object, select it in the air transport process, there will be some special needs in the cabin, which requires its flight attendants to provide appropriate services to meet their needs, but due to some external and internal factors, resulting in some of the wheelchair passenger demand can not be effectively meet, reducing its satisfaction with airlines. <br>Therefore, in the course of the study paper to wheelchair passengers as the main object of study, by exploring its features and services, the importance of the cabin, flight attendants to find out its service in the problems, including the presence of obstacles to communication, leading to both intensify the conflict; flight attendants overall quality is not high, the lack of awareness of service to wheelchair passengers; the question wheelchair passenger service guarantee mechanism is imperfect, and ultimately for the analysis of these issues, propose appropriate countermeasures to improve, so try to hope to meet wheelchair passenger demand, while improving quality of service and the flight attendants on the level of special passengers, and promote the development of the airline. <br><br>Keywords: flight attendants; wheelchair passengers; Service

Flight attendants as a very important part of air service, the quality of service and level of their services directly related to the overall image of the airline, and in the process of flight attendant service, wheelchair passengers as a special service object, in the process of selecting air transport, there will be some special needs in the cabin, This requires flight attendants to provide their corresponding services to meet their needs, but due to the existence of some external and internal factors, some wheelchair passengers can not be effectively met, reducing their satisfaction with the airline.<br>Therefore, in the course of this paper, wheelchair passengers as the main research object, through the exploration of its characteristics and the importance of cabin service, to find out the problems in the service of flight attendants, including communication barriers, leading to the deepening of the contradictionbetween between the two sides; On the problems such as the imperfection of the service guarantee mechanism for wheelchair passengers, the analysis of these problems is finally put forward, and the corresponding countermeasures are put forward, so as to try to meet the needs of wheelchair passengers, and at the same time improve the quality and level of service and level of flight attendants to special passengers, and promote the development of airlines.<br><br>Keywords: flight attendants; wheelchair passengers; service

As a very important part of aviation service, the service quality of air passengers is directly related to the overall image of the airline. In the process of air passenger service, wheelchair passengers as a special service object, in the process of choosing air transportation, there will be some special needs in the cabin, which requires air passengers to provide corresponding services However, due to the existence of some external and internal factors, the needs of some wheelchair passengers can not be effectively met, which reduces their satisfaction with airlines.<br>Therefore, in the process of research, this paper takes wheelchair passengers as the main research object, through the research on their characteristics and the importance of cabin service, to find out the problems that the flight attendants have in their service, including the obstacles in communication and communication, which lead to the deepening of the contradictions between the two sides; the comprehensive quality of the flight attendants is not high, lack of service awareness for wheelchair passengers; the service for wheelchair passengers Finally, according to the analysis of these problems, the paper puts forward the corresponding improvement measures, so as to try to meet the needs of wheelchair passengers, improve the service quality and level of special passengers for flight attendants, and promote the development of airlines.<br>Key words: flight attendants; wheelchair passengers; services