顾客于11月28号联系我们，说并没有收到包裹，但我们查询物流发现包裹已

No. Customers Contact us on November 28, said that did not receive the package, but we query Logistics has been found wrapped receipt. So we let the customer to contact the post office to confirm the situation of the parcel. Customers go to the post office was told that the parcel was returned, since we can not directly contact the local logistics, we also said that if customers need this package, then you can contact the post office to intercept, but did not get the customer response. Later we found again query the logistics logistics state is still a sign for success, so we think that customers receive the parcel. We are very sorry, because of our negligence, causing the customer has very good shopping experience, we are the first time to contact the customer, that can compensate him. We are sorry for the inconvenience

The customer contacted us on November 28 to say that they had not received the package, but we inquired about the logistics and found that the package had been signed. So we asked the customer to contact the post office to confirm the package. Customers went to the post office to be told that the package had been returned, and since we could not contact the local logistics directly, we indicated that if the customer still needed the package, we could contact the post office for interception, but did not receive a reply from the customer. Later we again query the logistics found that the logistics status is still a successful signing, so we thought the customer received the package. We are very sorry for this, due to our negligence, resulting in customers have a very bad shopping experience, we also contacted the customer for the first time, said that he can be compensated. I'm sorry for the inconvenience.

The customer contacted us on November 28 and said that they did not receive the package, but we checked the logistics and found that the package had been signed. So we asked the customer to contact the post office to confirm the package. The customer went to the post office and was told that the package had been returned. Because we couldn't contact the local logistics directly, we said that if the customer still needed the package, they could contact the post office for interception, but they didn't get a reply from the customer. Later, we checked the logistics again and found that the logistics status was still successful, so we thought the customer received the package. We are very sorry for this. Due to our negligence, the customer has a very bad shopping experience. We also contacted the customer at the first time and said that we could compensate him. I'm sorry for the inconvenience<br>