在医疗工作中，医护人员要不断地加强自身全面素质的提高，掌握沟通的艺术，

In medical work, medical staff must continuously improve their overall quality, master the art of communication, and strive to create a comfortable, quiet, safe, and confident environment for patients. It is necessary to explain patiently to the various questions raised by the patient, avoid yelling, rude, or perfunctory. If medical staff can communicate with patients very harmoniously, they can not only provide information for the treatment of diseases, promote the improvement of the disease, and increase the cure rate of the disease. More importantly, it can also resolve the misunderstandings and contradictions between doctors and patients in a timely manner, and reduce medical disputes. And the occurrence of medical malpractice. In the process of medical activities, take the initiative to find signs of possible problems, take such family members as the key object of communication, and communicate with them in a targeted manner according to their specific requirements after making an appointment with family members. For example, in the morning shift, in addition to handing over medical work , And the signs of dissatisfaction with family members found on duty that day should be handed over as routine content, so that the next shift of medical staff can do a good job of communication in a targeted manner. For patients suffering from the same type of disease, the hospital may call up family members to communicate in the form of training courses to explain the cause, treatment and prevention of the disease. This kind of communication not only saves time, but also promotes mutual understanding between patients, enables patients to become voluntary promoters, and reduces the work pressure of medical staff. When the lower-level doctors are not sure about the explanation of a certain disease, first consult the higher-level doctors, and then communicate according to the unified opinion; when the diagnosis is still unclear or the disease worsens, before the communication, the medical staff should conduct internal discussions and unify the understanding. The superior physician communicates with family members.

In medical work, medical staff should constantly strengthen their overall quality improvement, master the art of communication, and strive to create a comfortable, quiet, safe and confident environment for patients. Patients to ask a variety of questions to patiently explain, do not shout, simple rude, perfunctory. If health care workers can communicate with patients very well, not only can provide information for the treatment of diseases, promote the improvement of diseases, improve the cure rate of diseases, more importantly, can also resolve misunderstandings and contradictions between doctors and patients in a timely manner, reduce the occurrence of doctor-patient disputes and medical accidents. In the course of medical activities, take the initiative to find the possibility of problems, such family members as the focus of communication, and family members after appointment according to their specific requirements targeted communication, for example, in the morning shift, in addition to the transfer of medical work, but also the family found on duty on the day of the unsatisfactory seed as a regular content of the shift, so that the next class of medical staff targeted to do a good job of communication. For patients with more of the same disease, the hospital may convene family members to communicate in the form of training courses on the causes, treatment and prevention of the disease. This communication not only saves time, but also promotes mutual understanding among patients, makes patients become volunteer advocates, and reduces the pressure on medical staff. When a junior doctor is unsequivocable about the interpretation of a disease, first consult a superior physician, and then communicate in accordance with the unified opinion;

In medical work, medical staff should constantly improve their overall quality, master the art of communication, and strive to create a comfortable, quiet, safe and confident environment for patients. All kinds of questions put forward by patients should be explained patiently. Do not yell, be simple and rude, and perfunctory. If the medical staff can communicate with patients harmoniously, it can not only provide information for the treatment of disease, promote the improvement of the disease, improve the cure rate of the disease, but also timely resolve the misunderstanding and contradiction between doctors and patients, and reduce the occurrence of medical disputes and medical accidents. In the process of medical activities, take the initiative to find the signs of possible problems, take such family members as the key object of communication, and make targeted communication according to their specific requirements after making an appointment with the family members. For example, in the morning shift handover, in addition to the handover of medical work, we also need to take the signs of dissatisfaction of family members found on duty on that day as a routine content for the next shift of medical staff To do a good job in communication. For patients with more similar diseases, the hospital can call on their families to communicate in the form of training courses to explain the causes, treatment and prevention knowledge of the disease. This kind of communication can not only save time, but also promote mutual understanding between patients, make patients become voluntary propagandists, and reduce the work pressure of medical staff. When the lower level doctors fail to explain a certain disease on time, they should consult the higher level doctors first, and then communicate according to the unified opinions; when the diagnosis is not clear or the disease is worsening, the medical staff should conduct internal discussion before the communication, and then the superior doctors and their families should communicate after a unified understanding.