2020-06-19 Process Audit:1. There is no Parts Recall Control Process which can instruct employees how to recall nonconforming parts to decrease danger or risk to customer. (finding)2. There is no Customer Communication Control Process which can instruct employees how to communicate with customer when there is problem happened. (finding)3. List of Customer Complaints Category including dimension, mechanical property or visual issue for further analysis and improvement was not prepared. (finding)