4.2.1 Exterior and Interior aspects of the BankThe study sought to know the extent to which customers perceived the pleasantness of the exterior and interior of the bank. Table 3 shows that 88.6 % of the respondents strongly agreed or agreed that the exterior and interior aspects of the bank are pleasing while 9.1% disagreed with this, with 2.3% remaining neutral on the issue. This implies that very many bank customers are very keen of the way the bank looks. This also shows that the banks have visually attractive, equipment, personnel, and communication materials. This is important to the bank customers.