• The APM provides ongoing guidance

• The APM provides ongoing guidance to auditors, members, auditees and their customers on the audit program.• The APM provides ongoing guidance to auditors and auditees, during a Live Audit regarding audit specific questions, audit results and evaluation of RBA Corrective Action Plan (CAP) for Priority findings. A Live Audit is the period between the opening meeting of the on-site audit and the release of the final audit report in the RBA-ONLINE system.• Feedback mechanisms are available to address concerns about the performance of the VAP.• Feedback on the audit process and auditors is tracked, analyzed and used to improve the performance of each audit firm and to adjust the program, if needed.• Contracting, scheduling and performance updates are made on a regular basis.• A chargeable QM-Managed Corrective Action Plan (QM-CAP) service is available to help companies manage the CAP process for findings other than priority findings, i.e. Major, Minor and Risk of Non-conformance.• Reports are distributed to auditees and authorized Member Companies, as well as to the RBA membership and public in aggregate form.1.2. Supporting DocumentsThis document should be used in conjunction with RBA tools and guidance documents, including the RBA Definitions and Definition of Fees, available on the RBA Website.