• Complaint #2. "I really get no surprises from the reports because I know when some-thing has happened long before I get the report. . . . What I need is a report that will tellme what's going to happen, not one that tells me what I’ve known for several weeks."This suggests a need for a weekly report on planned corrective actions to problem thatare surfacing in the weekly sales reports. How, for example, does a manager plan to reducecosts in response to a decline in sales volume? Such a report would communicate quiteforcefully to the DGMs that Mr. Baum is expecting them to take action to deal with theirproblems. At the moment, it would appear that the DGMs have a pretty easy life. That canbe tolerated when there is slack, but there is some evidence in the case to suggest that theslack has gone and it is time to tighten things up a bit.