Vous trouverez ce message en français plus bas.Hello,Thank you for contacting Amazon. Email support is not available at this time. Amazon is focused on the health and safety of our associates and, based on regional regulations and social distancing requirements, this has resulted in extended response times. We ask for your patience in this challenging time as our teams work to deliver vital services to customers everywhere, especially to those, like the elderly, who are most vulnerable. We are temporarily prioritizing the delivery of household staples, medical supplies, and other high priority products in order to serve our customers in need while also helping to ensure the safety of our associates. This has resulted in some of our delivery times being longer than usual, so we ask that you wait three days after your estimated delivery date before contacting us regarding your delivery.