近些年来，民航运输服务水平不断提高，为旅客提供了便捷舒适的出行服务，而

In recent years, the level of civil aviation transportation services has continued to improve, providing passengers with convenient and comfortable travel services. At the same time, passengers' requirements for civil aviation services have gradually increased, prompting airlines to further increase their attention to the quality of civil aviation transportation services. Among them, the types of passenger groups are diverse. In addition to the general passengers, they also include unaccompanied children, pregnant passengers, elderly passengers, wheelchair passengers and other different types of special passengers. Special passenger groups have their own special needs. Receive special care during the flight, including more special unaccompanied children. At present, the cabin service level of unaccompanied children is relatively low, and many flight attendants have not perfect cabin service for unaccompanied children, which has caused certain impact on unaccompanied children. <br>Based on the above problems, this article focuses on the study of cabin services for unaccompanied children, focusing on the analysis of the problems in the cabin services for unaccompanied children by the flight attendants from the dimensions of personalized service and humanistic care. Understanding the service needs of unaccompanied children, and the lack of due care and companionship for unaccompanied children, and the lack of entertainment facilities for unaccompanied children on board, we finally put forward countermeasures to improve the cabin service level of unaccompanied children based on the problems. <br><br>Keywords: unaccompanied children, cabin service, problems, improvement strategies

In recent years, the service level of civil aviation transportation has been continuously improved, providing passengers with convenient and comfortable travel services. At the same time, passengers' requirements for civil aviation services have gradually increased, prompting airlines to further pay more attention to the quality of civil aviation transportation services. Among them, the types of passenger groups are diverse. In addition to the majority of ordinary passengers, they also include unaccompanied children, pregnant passengers, elderly passengers, wheelchair passengers and other different types of special passengers. Special passenger groups receive special care in the process of boarding due to their own special needs, including more special unaccompanied children. At present, the cabin service level of unaccompanied children is low, and many flight attendants' cabin service for unaccompanied children is not perfect, which has a certain impact on unaccompanied children.<br>Based on the above problems, this paper focuses on the cabin service for unaccompanied children, focusing on the problems existing in the cabin service for unaccompanied children by flight attendants from the dimensions of personalized service and humanistic care. Through the analysis, the flight attendants have insufficient understanding of the characteristics, can not understand the service needs of unaccompanied children, and lack due care and companionship for unaccompanied children, And the lack of unaccompanied children's entertainment facilities and equipment on board, so finally combined with the problems, the countermeasures to improve the cabin service level of unaccompanied children are put forward.<br>Key words: unaccompanied children, cabin service, problems, promotion strategies

In recent years, the level of civil aviation transportation services has been continuously improved, providing convenient and comfortable travel services for passengers. At the same time, passengers' requirements for civil aviation services have gradually increased, prompting airlines to pay more attention to the quality of civil aviation transportation services. Among them, there are various types of passenger groups, including unaccompanied children, pregnant women passengers, elderly passengers, wheelchair passengers and other different types of special passengers. Because of their particularity, special passenger groups need special care during the flight, including special unaccompanied children. At present, the cabin service level of unaccompanied children is low, and many flight attendants' cabin service for unaccompanied children is not perfect, which has a certain impact on unaccompanied children. Based on the above problems, this paper focuses on the cabin service for unaccompanied children, focusing on the analysis of the problems existing in cabin service for unaccompanied children by flight attendants from the dimensions of personalized service and humanistic care. Through analysis, the main problems are that flight attendants have insufficient understanding of characteristics, can't understand the service needs of unaccompanied children, lack of due care and companionship for unaccompanied children, lack of entertainment facilities and equipment for unaccompanied children on board, etc., so finally, combining with the problems, the countermeasures to improve the cabin service level for unaccompanied children are put forward. Key words: unaccompanied children, cabin service, problems, promotion strategies