目前，冠状病毒对我们的同事的影响越来越大，通过我们的联络中心和分支机构

At present, the impact of our colleagues coronavirus growing through our contact center and branch offices to maintain the level of service is becoming increasingly difficult. While this affects all customers, but the impact on our society vulnerable groups disproportionately. <br><br>5) To enable us to meet the needs of the most vulnerable groups, I would ask you to consider our interaction through online or mobile channel management and ABANK as possible. If you have questions about our support, or do encounter difficulties, I urge you to visit our first dedicated coronavirus center, which will be regularly updated to frequently asked questions and support information. <br><br>6) Do not worry, if you are unable to use our online or mobile services, we will serve you. Contact may take longer than usual with us.

目前，冠状病毒对我们的同事的影响越来越大，通过我们的联络中心和分支机构维持服务水平变得越来越困难。虽然这会影响所有客户，但对我们社会中的弱势群体的影响却不成比例。<br><br>5）为了使我们能够满足最弱势群体的需求，我想请您尽可能考虑通过我们的在线或移动渠道管理与ABANK的互动。如果您对我们提供的支持有疑问，或者确实遇到困难，我敦促您首先访问我们专用的冠状病毒中心，该中心会定期更新以常见问题和支持信息。<br><br>6）请放心，如果您无法使用我们的在线或移动服务，我们将为您服务。与我们联系可能需要比平时更长的时间。

At present, the impact of coronavirus on our colleagues is growing, and it becomes more and more difficult to maintain service level through our contact centers and branches. Although this will affect all customers, it will affect the vulnerable groups in our society disproportionately.<br>5) In order to enable us to meet the needs of the most vulnerable groups, I would like to ask you to consider managing your interactions with abank through our online or mobile channels as much as possible. If you have questions about the support we provide, or do encounter difficulties, I urge you to visit our dedicated coronavirus center first, which will be updated regularly with FAQs and support information.<br>6) Please rest assured that if you are unable to use our online or mobile services, we will serve you. It may take longer than usual to contact us.<br>