After receiving Amazon's claim, we also contacted customers for the first time and deleted the listing of defective products. Unfortunately, we still haven't received the buyer's reply. I'm sorry to let customers have a bad shopping experience. We shouldn't delay to agree with customers' return application for fear of customers' return. We always hope to solve the problem through negotiation, but ignore the psychology that customers want to return goods. We should agree with the customer's return application as soon as possible. For the goods with quality problems, we should take the initiative to bear the return freight, focusing on the customer's demand.
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