During the communication between flight attendants and passengers, it is particularly important to strengthen the application of nonverbal communication. Through the investigation and Research on the actual situation, it is learned that with the continuous improvement of the comprehensive quality of flight attendants, their effect of using nonverbal communication has also been significantly improved. However, due to the influence of relevant factors, they still face some problems at this stage, which affects the role of nonverbal communication to a certain extent, Therefore, it is very necessary to strengthen the application of nonverbal communication in air crew work.<br>Based on the analysis of the concept of flight attendants' nonverbal communication, the composition of nonverbal communication in air crew work and the role of nonverbal communication in air crew work, this paper deeply analyzes the current situation and problems of nonverbal communication in air crew work, mainly including: too much body movement language is easy to distract passengers' attention; It is easy to be expressionless and lack smiling service in communication; Flight attendants lack the ability to master environmental language for communication. Finally, according to the problems, this paper puts forward targeted suggestions and countermeasures, hoping to further improve the flight attendants' nonverbal communication ability.<br>Key words: flight attendants, flight crew work, nonverbal communication
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